We strive to process all orders as quickly as possible. Generally, all orders are processed within 2 business days and are shipped via USPS or UPS. If you are local to the Portland area, we may ship your order with local delivery service Rynly. You will receive an email confirmation with tracking information once it is available.
Shipping costs on orders returned to us for any reason other than a Mickelberry Gardens error will be the customer’s responsibility. This includes refused deliveries, bad addressees, or other related issues where delivery does not occur. Please make sure that you double check the shipping address you provide to us at time of checkout.
If we have confirmed that you provided us with a correct shipping address and tracking information lists your package as “delivered”, your order is considered completed. If you do not physically have your package, we encourage you to contact your local postal facility and provide them with your tracking information so they can help locate your package. You may also want to check with a neighbor to see if they brought your package inside for you in your absence. We are not responsible for mail theft that may have occurred.
Damaged or Incorrect Packages
We do our best to package every order with care. If your order was damaged in shipment or if a mistake was made in the packing of your order, please contact us as quickly as possible and provide a photo of the breakage or incorrect product sent. We can ship out replacement product or provide a refund for the broken item.
Delivery delays caused by the carrier can occasionally occur. In the event of a delay taking place while your package is in transit, please contact the carrier, with the tracking information that we provided handy.
Local Pick Up
For customers local to the Portland, Oregon, picking up your order from our factory store is an option. Select "Local Pickup" when placing your order via our online store. You will receive an email letting you know when your order is ready for pick up, which will be during our standard business hours, 9am-5pm Monday through Friday.
Return and Refund Policy
100% Customer Satisfaction is our goal. If you are unsatisfied with any product you received from us, please contact us within 30 days of your purchase. Please share the following information:
- Order Details (order number, date, name, contact information)
- A brief description of the issue(s) you have with the particular product.
- Tell us whether you would prefer a refund, replacement product, or store credit.
We regret that we cannot refund shipping charges incurred by us to ship your order to you.
If you purchased our product from a retail store, please return it there for an exchange or full refund.
We are not able to provide refunds for purchases not made directly from us.
We are not able to accept returns or provide refunds for items purchased from discount stores, items that were purchased at closeout prices, items purchased on Ebay, and items purchased from unauthorized Amazon sellers.