Refund policy

Return and Refund Policy

100% Customer Satisfaction is our goal. If you are unsatisfied with any product you received from us, please contact us within 30 days of your purchase.  Please share the following information:

• Order Details (order number, date, name, contact information)
• A brief description of the issue(s) you have with the particular product.
• Tell us whether you would prefer a refund, replacement product, or store credit.

We regret that we cannot refund shipping charges incurred by us to ship your order to you.

If you purchased our product from a retail store, please return it there for an exchange or full refund.

We are not able to provide refunds for purchases not made directly from us.

We are not able to accept returns or provide refunds for items purchased from discount stores, items that were purchased at closeout prices, items purchased on Ebay, and items purchased from unauthorized Amazon sellers.

Shipping
To return your product, you should mail your product to: 12450 NE Marx, Portland OR 97230

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.